Please follow the below procedures to close Mukto Pay Account:

• Make your balance zero: Ensure your Mukto Pay balance is Zero (0.0)

• Cancel all subscriptions (if any): Ensure all subscriptions (if any), standing instructions, or recurring payment mandates linked to your Mukto Pay account are cancelled

• Complete all pending transactions: Ensure there are no pending, disputed, or under-processing transactions associated with your account

• Outstanding complaints: If an unresolved fraud investigation, chargeback, regulatory inquiry, or customer complaint is in progress, account closure may be deferred until the matter is resolved.

• Reward points or promotional benefits: Any unused reward points, cashback, vouchers, or promotional benefits will be forfeited upon account closure, if applicable.

Once all the above-mentioned tasks are completed, visit the nearest Mukto Pay/ Banglalink Service Center in-person along with your Photo ID/ National ID Card.

Note: Account closure request will be processed only after successful identity verification and completion of all applicable compliance checks. Once the Mukto Pay account is closed, the account cannot be reactivated. To use Mukto Pay again, the Customer will need to open a new account in accordance with the prevailing onboarding requirements. Upon closing your Mukto Pay Account, information related to your transactions, KYC and CDD will be retained for a minimum of 12 years from the date of account closure in accordance with Bangladesh Bank directives and relevant laws of Bangladesh. Closure of your Mukto Pay account does not relieve the Customer of any outstanding legal or regulatory obligations arising prior to the account closure